Loyalty Programs

Grand Kolopaking Club Program (GKC) Terms and Conditions

1. The GKC program is a customer loyalty program organized by PT Catur Manunggal Lestari to its customers (“Program”).
2. Membership of the Program (“Membership”) is free. Membership registration can be done by filling out the GKC application at the Receptionist Hotel.
3. After registering, customers counting in the Program (“Member”) will receive a Loyalty Card and terms and conditions.
4. These Terms & Conditions are considered as an agreement between the Member and GKC in accordance with the Program. By participating in the Program, Members agree with these Terms & Conditions.
5. GKC reserves the right to change the Terms & Conditions at any time for any reason without prior written notification. Members are responsible for keeping track of the updated Terms & Conditions.
6. GKC reserves the right to terminate the Program at any time for any reason. The card belongs to GKC and will automatically deactivate the program or end the membership.
7. Membership is for individuals only, and not for companies, charities, partnerships or other entities.
8. The program is open to Indonesian residents who are 17 years old and above.
9. GKC has the right to suspend or terminate the membership in the Program, if: – Members violate the terms and conditions of GKC; – Members have not used the Card within 24 months; – Members provide incomplete, inaccurate, false or fictitious personal information; – and Members commit fraudulent acts or unauthorized use of GKC;
10. Members must immediately notify GKC of any changes in personal information such as name, address, telephone number, email address by calling customer service at 0287 381111.
11. The member may terminate his membership at any time by calling customer service at 0287 381111
12. By participating in the Program, members agree to provide GKC to communicate by mail, email, telephone, SMS and notification via the Application or the Website.
13. The lost of Physical Card must be reported to GKC immediately. In case of the lost or damaged Physical Card, GKC may, based on the request, issue a New Card after the loss or damage is reported.
14. Unauthorized reproduction of the Card may result in legal error and loss of Membership as well as the elimination of all points that have been collected.
15. Members are fully responsible for the information and security of the GKC card.
16. Further information can be found at www.grandkolopaking.com